We are currently experiencing problems with our phone system and would request in the interim contacts be made via email via email@example.com. FleetMind is currently upgrading its VoIP phone infrastructure to be able to better serve its customers
“We have a vision to use the latest equipment and technologies to ensure the most effective and efficient recycling management,” said Francis Veilleux, President, Bluewater Recycling Association. “The FleetMind fleet management solution is part of our mission to constantly enhance the quality and responsiveness of our customer service.”,
Bluewater understands that by automating its services it can be more productive, safe and cost-effective. The organization’s first step was to employ automated collection vehicles with hydraulic controls to collect standardized containers. Their next step was to automate service verification and improve visibility with new hardware, software and wireless technologies.
Bluewater knows that keeping drivers and vehicles constantly connected to the back-office is essential to fleet operations excellence. Management wanted to make sure that both its drivers and its back-office team had real-time communications capabilities. To outfit their vehicles with the most up-to-date technologies, they selected FleetMind’s Flat Screen onboard computing system.
The FleetMind flat screen device is an interactive command center that provides a single point of interface for the driver, truck, back-office and all communications. It features a high quality touch screen display, real-time video and audio functionality, flexible interfaces that ensure easy interaction with the control system, and a lightweight design that can withstand the toughest environments.
Bluewater wanted to ensure improved communications with a solution that was easy for drivers to use to avoid distractions. And, most importantly, that would help create a paperless environment!
Once the communications capabilities were in place, Bluewater looked to take advantage of new RFID technologies to automatically track and monitor collection activity. Bluewater has commenced a phased roll-out of the award-winning FleetMind system that integrates RFID technologies to enable fully automated service verification.
Using RFID tags, each garbage can is associated with a specific customer address. Fleet operations personnel now have visibility into customer activity to automatically view the customer being serviced when a container is lifted, verify accuracy of containers being serviced against driver run sheets. Bluewater believes this new level of automation will help its organization improve customer service and accountability, ensure accurate billing, better monitor driver and truck activity, and improve their tracking of recycling assets.
The RFID-based automated service verification capabilities will benefit Bluewater in the following ways: