FleetMind Solutions is the award-winning technology leader for connected “smart truck” solutions for waste management fleets. FleetMind develops the industry’s most advanced ﬂeet management solutions specifically for waste and recycling environments. FleetMind systems have been successfully installed in thousands of vehicles across North America linking waste and recycling ﬂeet operations to their drivers and vehicles in real-time to ensure optimal productivity, safety, sustainability, proﬁtability and customer service. FleetMind is now a member of the Safe Fleet family.
As part of this responsibility, the successful candidate will be expected to demonstrate strong problem resolution abilities and a rigorous execution of the support processes as first and second line support to help the Fleetmind support team to deliver on service levels & customer satisfaction objectives. Furthermore, the candidate will be expected to establish and maintain strong relationships with our customer base to facilitate issue resolution and to secure longer-term business.
The successful candidate will also be expected to provide feedback on improvement opportunities based on current product behavior in the field. The responsibilities of the job will also include having to provide user training at the customer locations on the Fleetmind system to new and existing customers on a regular basis as part of the Fleetmind professional services offering.
The ideal candidate:
Reports to – Senior Director Operations
Job Type – Full Time
***Important*** candidate must be available on Flexible hours. Possibility of Evening shift till 9 p.m and working Sundays.
Salary – based on experience
Travel – Occasional in US and Canada