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Technical Support Specialist opening at FleetMind

Technical Support Specialist

Evening shift till 9 p.m. on rotation including Sundays.

About FleetMind
FleetMind Solutions is the award-winning technology leader for connected “smart truck” solutions for waste management fleets. FleetMind develops the industry’s most advanced fleet management solutions specifically for waste and recycling environments. FleetMind systems have been successfully installed in thousands of vehicles across North America linking waste and recycling fleet operations to their drivers and vehicles in real-time to ensure optimal productivity, safety, sustainability, profitability and customer service. FleetMind is now a member of the Safe Fleet family.

As part of this responsibility, the successful candidate will be expected to demonstrate strong problem resolution abilities and a rigorous execution of the support processes as first and second line support to help the Fleetmind support team to deliver on service levels & customer satisfaction objectives. Furthermore, the candidate will be expected to establish and maintain strong relationships with our customer base to facilitate issue resolution and to secure longer-term business.

The successful candidate will also be expected to provide feedback on improvement opportunities based on current product behavior in the field. The responsibilities of the job will also include having to provide user training at the customer locations on the Fleetmind system to new and existing customers on a regular basis as part of the Fleetmind professional services offering.

The ideal candidate:

  • At a minimum holds a College degree in Computer Science, or a related field of study, with at least 3-5 years of application support experience,
  • Has solid knowledge of real time distributed client/server systems,
  • Good knowledge of MS Windows 2008-2012 server configuration, SQL DB environment, IIS Web Services (MANDATORY),
  • Understanding of C# and Java code will be considered an asset,
  • Has experience in resolving issues with integrated software and hardware solutions at the enterprise level.
  • Strong ability to understand SW configuration and its functionality without the use of a GUI,
  • Enjoys working in a technically challenging environment that allows you to show your creativity and problem-solving abilities,
  • Has an inquisitive and open mind, enjoys learning about new technologies and has demonstrated the ability to provide rapid solutions to complex problems.
  • Is autonomous with excellent interpersonal, communication and writing skills, and most importantly enjoys being part of a team,
  • Experience in installing, integrating, supporting software / hardware solutions.
  • Must be willing to be on call during weekends and scheduled holidays as part of a rotating on call support schedule.
  • Must have a valid passport and driver licence and be able to travel to the US on occasion.
  • Must have strong verbal and written English skills (Customers mostly located in US).

Reports to – Senior Director Operations

Job Type – Full Time

***Important*** candidate must be available on Flexible hours. Possibility of Evening shift till 9 p.m and working Sundays.

Salary – based on experience

Travel – Occasional in US and Canada