“Using FleetMind’s on-board computer and driver terminal solution coupled with our Soft-Pak back-office system has brought tremendous benefits. When I discovered that my drivers could take pictures and capture signatures with the new FleetMind handheld unit, I wanted to be the first to try it. I gave them an order right away. I could see how this will help our operations be more efficient, especially on routes that take us into alleys in Toronto’s downtown core where we are often blocked and can’t service the customers. Now we can show them why in real-time. This brings us one step closer to achieving our mandate of reducing the amount of paper we produce.”Mary Molony, CFO, U-Pak
U-Pak needed technology solutions to address a number of the company’s fleet management issues:
U-Pak turned to FleetMind and its on-board computer and driver terminal solutions to address its issues.
Since FleetMind could already interface with the U-Pak back office system (i-Pak), the first step was already complete. U-Pak installed the FleetMind solution on two vehicles on a trial basis. The FleetMind team worked closely with the U-Pak staff to make sure that all of the requirements for both administration (billing) and operations were being met. FleetMind worked directly with U-Pak’s back office partner, Soft-Pak, to redefine and enhance the customer service system to provide real-time visibility into service data for customer activities.
The result was a two-keystroke system access that gave U-Pak immediate access to all required data. The customer could be advised if the service had been provided, along with any details, or when they are scheduled for pickup if they had yet to be serviced. Direct real-time communications were established using the 1RXTT communications system supported by Bell Canada.
After a successful trial, U-Pak outfitted their entire fleet with the FleetMind solution.
For the past four years, U-Pak has enjoyed a number of benefits from the FleetMind system. Most recently, they were an early adopter of FleetMind’s next generation of mobile handheld driver terminals.
Benefits of U-Pak using the FleetMind integrated system included: