“FleetLink has streamlined the entire operation, eliminating 1000’s of pages of route books daily, made recording extra’s simple with just a few keystrokes live in the field, and provided real-time GPS, allowing dispatch to know where every route is at any time during the day. Our drivers immediately adapted to the system and have become comfortable relying on it over their old route books. FleetMind customer service and support is there for us 24/7 always receptive to our unique needs and are always on the forefront with new ideas.”Rich Kuehn, Operations Manager, Western Oregon Waste
WOW had identified a number of problem areas and was seeking solutions to address the following key issues:
The FleetMind team met with WOW's management team and reviewed the requirements not only for residential but for all lines of business for the company. The complete FleetLink solution was installed at 3 locations and was fully integrated with WOW’s Soft-Pak back-office system. Direct real time communications were established using the GPRS communications system supported by AT&T Cingular.
Kuehn and his operations team quickly implemented the solution while FleetMind provided on-site mechanic training. The initial fleet was installed in a week. Western Oregon Waste quickly became autonomous in supporting their system.
Within hours on day 1 of launching the FleetLink residential solution, the WOW team began to see results. Customers who called to indicate that their pickups had been missed were immediately dealt with real-time updates to the customer service screen. In one instance, WOW customer service was able to provide verification to a customer that his bin had not been available during the scheduled service time.
WOW soon enjoyed the following benefits from the FleetMind integrated system: