Professional Services

FleetMind provides customized professional services to optimize system deployments and integration, and to support any related internal change management initiatives.

1. Business Consulting

The FleetMind professional services team includes industry specialists and subject matter experts who can consult on best practices as part of customer continuous improvement, change management and ROI analysis initiatives.

2. Project Management

FleetMind provides field-proven project management professionals to manage and facilitate initial fleet deployment projects, as well as subsequent expansions and upgrades.

Key project management deliverables include:

  • Project plan
  • Statement of Work (custom development)
  • Fleet survey
  • Deployment plan and schedule

3. Custom back-office development

FleetMind offers custom integration of the FleetLink suite of back-office applications with third-party back-office applications, including billing (including Microsoft Dynamics, Oracle Customer Care & Billing, Soft-Pak), route optimization (including C2Logix), work order management, customer relationship management, customer service, and enterprise resource productivity applications via a full suite of application programming interfaces (APIs) as well as file export capabilities (i.e., CSV format).

Leveraging a dedicated project manager and business analyst to drive the process, FleetMind custom back-office development service includes:

  • Interface requirements review with the customer
  • Development of the Statement of Work (SoW)
  • Modification and/or reconfiguration of FleetLink APIs or web services (i.e., FleetLink Connector)
  • Internal functional and integration testing
  • Joint integration and user acceptance testing (UAT) with the customer