Combining WasteApp™, FleetMind’s application for service verification, with the FleetLink Vision+™ on-board computing solution, and FleetLink Map™, which provides a real-time view of the progress of routes and individual stops, FleetMind has developed a complete solution that enables customer service representatives and dispatchers to resolve complaints promptly, avoid costly go-backs, and deliver superior customer service.
Thanks to WasteApp, which drivers use to log every stop on their routes, route progress is updated and displayed in real-time on an intuitive, color-coded map, enabling customer service representatives and dispatchers to view route progress at a glance. WasteApp enables drivers to record “not-outs”, time-stamp them, and even capture photographic evidence. Complete records of every not-out are available from FleetLink Map with a few clicks of a mouse, supporting prompt resolution of customer inquiries or complaints.
Real-time route progress views in FleetLink Map support customer service excellence.
With the customer case management provided by the FleetLink Route System™, a customer service representative can record the customer complaints and track the resolution progress. Again using FleetLink Route System™, on-demand stops can be quickly dispatched to the nearest driver, or the driver that is closest to finishing his or her route. Combined with in-application messaging and dispatching, phone tag becomes a thing of the past.
WasteApp’s turn-by-turn navigation gets drivers to the scene as efficiently as possible. With real-time fleet vehicle tracking in FleetLink Map, it’s simple to provide customers with expected pick-up times.