FleetMind has developed the leading service verification solution for solid waste management fleets. Combining WasteApp™, FleetMind’s application for service verification, with FleetLink Vision+, the on-board computing solution with camera support, and the FleetLink suite of back-office applications, provides a complete solution for service verification. One that accurately captures all revenue-generating field activities, providing the detailed evidence necessary for billing with confidence.
When the vehicle equipped with FleetLink Vision+ makes a scheduled stop, WasteApp confirms the pick-up took place based on signals received from lift arms, scales, or RFID scanners (optional), or a combination of the three. (Where deployed, RFID tags are matched with the database to uniquely identify deployed carts/bins.) Stop records are enhanced with GPS-based time and location stamps for irrefutable evidence. Leveraging the cameras on board the vehicle, the driver can take a picture of the cart or bin, or the empty space where a cart/bin should be, associating it with that stop record.
Stop records and photographic evidence are immediately uploaded to the FleetLink suite of back-office applications, where applications such as FleetLink Map can display the progress of routes and the status of individual carts/bins on a map using different colored icons for easy reference. FleetLink Reports enables supervisors and bookkeepers to view route progress and activities in tabular form. These records can be exported as files or integrated with back-office billing or ERP systems.
With immediate access to stop records and imagery, customer service representatives, dispatchers, or supervisors have the information and evidence they need to respond to customer inquiries, whether it’s an overflowing bin they were charged for or a complaint about missed service.