FleetMind Customer Support is the main point of contact on a 24/7 basis.
Please use the following people for escalating cases in accordance with the escalation procedures for technical support:
Support Team Lead:
Service Desk Supervisor: The SafeFleet Service Desk Supervisor is the second escalation point.
Support cases are created by sending an email to firstname.lastname@example.org. When sending an email, please summarize the nature of the Incident or Service Request in the Subject field to properly reflect its level of urgency and include the following information in the email:
In the case of a Level 1 severity case, it is recommended that your email request is followed by a telephone call to FleetMind Customer Support to ensure proper prioritization.